Return Policy for Vape Wholesale Supplies

1. Introduction

At Vape Wholesale Supplies, we strive to ensure that our customers are completely satisfied with their purchases. This Return Policy outlines the terms and conditions for returning products purchased from our website. Please review this policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original packaging.

• The return must be requested within 30 days of the purchase date.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

3. Non-Returnable Items

Certain items are not eligible for returns, including:

• Products that have been used or opened.

• Items purchased on clearance or as part of a promotion.

• Gift cards and vouchers.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at Sales@vapewholesalesupplies.co.uk or call us at 07999390743 to request a return authorization. Please provide your order number, the product you wish to return, and the reason for the return.

2. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a return authorization and instructions on how to return the product.

3. Package the Product: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Ensure that the return authorization is included in the package.

4. Ship the Product: Ship the product to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe delivery of your return.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

6. Exchanges

If you received a defective or damaged product, we will gladly exchange it for the same item. To request an exchange, please contact our customer support team within 30 days of the purchase date. We will provide you with instructions on how to return the defective item and receive a replacement.

7. Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, Vape Wholesale Supplies will cover the cost of return shipping.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for the return and replacement of the item at no additional cost to you. Please provide photos of the damaged or defective item to expedite the process.

9. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

• Email: Sales@vapewholesalesupplies.co.uk

• Phone: 07999390743
  

Our customer support team is available to assist you with any inquiries related to returns, exchanges, and refunds.